Last updated: 21 September 2026
Each ticket is a unique QR code tied to your order. Screenshotting or forwarding it doesn't create a second valid ticket — our door system marks a code as used the first time it's scanned, and a reused code will be rejected. Please keep your ticket private until the event.
Requests to cancel a ticket you've purchased should be sent to us as soon as possible before the event. Refunds are considered case by case and are not automatic or guaranteed. Where a refund is approved, it's processed back through the original payment method (M-Pesa or card via Pesapal, IntaSend, or Flutterwave) and may take a few business days to reflect, depending on the provider.
If we cancel or significantly reschedule an event, you'll be offered a full refund or the option to transfer your ticket to the new date.
Show your ticket's QR code (from your confirmation email, or looked up again at Find My Ticket) at the door. Entry may be refused without a valid, unused code. Some events may have additional age or ID requirements — check the specific event's details page.
Some events on this site are organized by independent promoters, not Iced Radio directly. We review each listing before it goes live, but the promoter is responsible for the event itself running as described. If you have a concern about a specific event, reach out to us and we'll help coordinate.
Questions about an order or a refund request — email us at tickets@icedradio.co.ke with your order reference.